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WARNING: This product contains nicotine. Nicotine is an addictive chemical.

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Quickly view answers to commonly asked questions about shipping, payments, orders, and more!

supportGeneral

No. Puffsonthelow was started in late 2019 during the COVID-19 pandemic and has shipped over 22,000+ orders since. With 15,000+ customers and 580+ product and customer reviews. We see it very disrespectful when people think we are a scam.

If you have a problem with any product(s) (e.g., product not working, leaking, etc.) in your order, please contact support.

local_shippingShipping & Delivery

After placing the order, orders are processed and shipped within 1-3 business days (excl., Saturday, Sunday, and USPS holidays).

First-Class Package:

2-5 Business days, once the package begins transit.

First Class Package International (Canada):

1-2 Business week, once the package begins transit.

After your order has been shipped, you will automatically receive a shipping confirmation email containing your tracking number.

No order packaging will say anything about vapes. Orders are packaged in a standard all-white bubble mailer in a 6.5" x 10" or 8.5" x 12" sized package.

All orders come with free non-contact mailbox delivery.

If your shipping carrier has marked your package as "Delivered" and you cannot locate your package, please allow 1-2 business days for it to show. Sometimes the carrier will mark it delivered but deliver the next day.

If your package does not deliver after the waiting period please contact support.

If your order has yet to be shipped, your shipping address may be modified. Unfortunately, your shipping address cannot be changed if your order has already been processed and shipped. 

Please get in touch with customer support to request a shipping address modification. However, even if your order has yet to be processed and shipped, we cannot guarantee a shipping address change; therefore, we recommend reviewing all order information before completing your purchase.

For under $1, Route Package Protection allows our customers to buy shipping insurance for all orders. In addition, Route provides a full refund or repurchase in the case of a lost, stolen, or damaged package. If you apply Route Package Protection to your order, you will receive an email with instructions on how to file a claim if necessary.

We highly encourage all of our customers to keep Route Package Protection included in your order.

paymentPayments

All order payments bill as "Dorbes" on your bank statement and will not mention anything about vapes.

You may check out using a debit, credit, or gift card; we accept all major card brands, including:

- Visa

- MasterCard

- Discover

- American Express

If you wish not to pay for your order using a debit, credit, or gift card, we accept Cash App and Zelle as alternative payment methods.

Follow these simple instructions to pay for your order via Cash App:

1. At checkout, select Cash App as your payment option and then press "Complete order" located at the bottom of the page.

2. Once you reach the order confirmation page, send your complete order total to $Puffsonthelow on Cash App.

NOTE: Failure to pay for your order within 20 minutes means that our system will automatically cancel your order.

If your payment attempt is declined, please ensure all entered information is accurate. We highly encourage you to contact your bank to resolve this issue; however, please get in touch with support if your payment continues to decline.

shopping_cartOrders

Yes, we do allow orders to be canceled. However, orders eligible for cancellation must not have been already shipped. Unfortunately, if your order has already been processed and shipped, we cannot cancel your order.

Please get in touch with customer support to request an order cancellation. However, even if your order has yet to be processed and shipped, we cannot guarantee the cancellation of your order; therefore, we recommend reviewing all order information before completing your purchase.

Unfortunately, once your order has been confirmed, we cannot make modifications (e.g., change the product(s), shipping speed, etc.). Therefore, we recommend reviewing all order information before completing your purchase.

helpRefunds & Returns

Yes, we do issue refunds to our patrons. We issue refunds on a case-by-case basis (e.g., product issue, lost package, etc.).

If a refund is issued, you will automatically receive a refund confirmation email from our payment gateway, Authorize.net, sent to the email address associated with your order. Please check your spam folder if you cannot locate your refund confirmation email in your inbox. Refund will take 3-5 business days (excl., Saturday, Sunday, and bank holidays) to appear back in your bank account.

While we don't accept physical returns, we issue refunds and store credit on a case-by-case basis.

If you have a problem with any product(s) (e.g., product not working, leaking, etc.) in your order, don't hesitate to contact support.

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