Took a little over a week to ship. Reached out to customer service and they explained it was due to high volume of orders. Received package with zero issues today. Took maybe 2 days to deliver once shipped. Device is great quality, authentic, beautiful color, tight draws, exceptional hit and flavor. I've been a Dorbes customer for a while now and every order has been exceptional paired with unmatched customer service. All packages are tracked and insured (I believe) with Route which has been super helpful. Thank you so much to the team at Dorbes for once again going above and beyond.